Co-Managed IT
Your internal IT team shouldn’t have to do it all alone. Co-Managed IT adds Tecnet’s specialists, tools, and 24/7 coverage to your existing team, so they get the support of a full department, without you having to build one.
Service Overview
The Backup Your IT Team Has Been Missing
Most internal IT teams aren’t understaffed because they’re doing something wrong, they’re understaffed because one or two people can’t realistically cover help desk tickets, security monitoring, infrastructure projects, and after-hours emergencies all at once.
Tecnet’s Co-Managed IT model fills those gaps. We plug in alongside your existing team — not in place of it — with the specialists, tooling, and round-the-clock coverage they don’t have the bandwidth (or the headcount) to build in-house.
Built to Work Alongside Your Team
You stay in control of the priorities and the day-to-day relationship with your team. We handle the parts that stretch them thin: overflow tickets, 24/7 monitoring, specialized projects, and the tools that would otherwise mean new hires or new budget line items.
As a British Columbia–based Managed Services Provider with over 50 years of combined experience, we know how to work with an internal IT team, not around it — real specialists who fit into how your team already operates.
You’re likely a good fit for Co-Managed IT if:
What’s Included
What Our Co-Managed IT Services Include
Real specialists, real tooling, and real coverage layered on top of what your internal team already handles.
Help Desk & Ticket Overflow Support
Tier 1–3 support that absorbs overflow, after-hours, and peak-volume tickets your team doesn’t have to drop everything for.
24/7 Monitoring & Alerting
Round-the-clock monitoring of your network, servers, and endpoints, so issues get caught and triaged before your team is back online.
Patch Management & Maintenance
Routine patching, updates, and system maintenance handled in the background, freeing your team from the upkeep that eats into strategic work.
Cybersecurity Tooling & Threat Response
Enterprise-grade security tooling, threat detection, and incident response support layered on top of your existing security posture.
Backup & Disaster Recovery
Managed backups, regular recovery testing, and disaster recovery planning, so business continuity isn’t riding on one person’s shoulders.
Vendor Management
We take vendor coordination and procurement off your team’s plate, so they’re not the ones chasing support tickets with third parties.
Our Approach
Built Around How Your Team Already Works
Co-Managed IT only works if your team never has to wonder who owns what. Before we touch a single ticket, we get specific about the split — and we stay specific as things change.
1. Draw the Lines Early
We sit down with your team to map out ownership: what stays with them, what comes to us, and what’s shared, so there’s no guessing on day one.
2. Work Inside Your Systems
We plug into the ticketing system, documentation, and tools your team already uses, instead of asking them to learn ours.
3. Set Clear Handoff Points
We agree on exactly when and how issues get escalated to us, so tickets move without back-and-forth or dropped context.
4. Flex as You Change
As your internal team grows, shrinks, or shifts focus, we adjust our coverage with them — scaling support up or stepping back, not locking you into a fixed arrangement.
How We Integrate with Your Internal Team
Our co-managed IT approach is built to complement your in-house expertise, not compete with it. We embed our team into your environment, tools, and workflows to create a seamless, productive partnership.
Define the Partnership
We align on scope, responsibilities, and escalation paths.
Integrate Seamlessly
We work in your tools and meet your team where they are.
Scale with You
Support adjusts as your environment and needs evolve.
Why Tecnet
A Partner Who Fits In, Not Around
We Augment, We Don’t Replace
Co-Managed IT is built to work alongside your existing team and reporting structure, not around it. Your team stays in the driver’s seat.
A Dedicated Team, Not a Ticket Queue
You get specialists who learn your environment and answer the phone, backed by real 24/7 coverage, not a generic help desk working from a script.
Security and Coverage Built In
From monitoring to patching to incident response, the gaps that keep IT leaders up at night are the gaps we’re built to close.
Locally Based, Community Rooted
We’re a British Columbia–based partner supporting mid-size organizations, non-profits, and public sector teams across the province, with long-term relationships instead of one-off engagements.
Our promise is simple: Tecnet will be the last IT services company you ever hire.
50+
Years serving organizations across British Columbia
1,000+
Technology projects delivered
100+
Trusted technology partners
100%
Canadian owned and operated
our Resources
Explore Our Latest Resources
Perspectives on working alongside an internal IT team, from the specialists who do it every day.
Industries We Serve
Co-Managed IT Across Every Sector
Tecnet’s Co-Managed IT model supports internal teams across finance, construction, non-profit, and government. Explore our IT services offering for each specific industry below.
Explore More
Every Service Works Together
Tecnet delivers a complete technology partnership across every service you rely on.
Managed IT Services
Day-to-day IT, fully handled. Proactive monitoring, ServiceDesk support, and hands-on management that keeps your systems running.
ExplorevCIO Services
Strategic technology leadership, without the executive salary — planning your roadmap and aligning IT spend to business goals.
ExploreCloud Services
Secure, scalable cloud environments tailored to how your organization actually works, migration and management included.
ExploreManaged Security Services
Security, fully managed. Whether IT is handled in-house or elsewhere, Tecnet takes complete ownership of keeping you protected.
ExploreTake the next step
Ready to Give Your IT Team the Backup It Deserves?
Let’s talk about where your internal team needs support most, and what full department-level coverage could look like without adding headcount.