Managed Detection & Response (MDR)
Cyber threats don’t wait for business hours. We provide continuous monitoring and expert-led response that helps detect, investigate, and contain threats around the clock, so your organization stays protected, day and night.
Service Overview
Someone Is Always Watching Over Your Business
Most attacks happen when no one’s watching, after hours, on weekends, and during holidays. Our Managed Detection & Response service gives your organization a fully managed security operation that monitors your cloud services, firewalls, servers, and devices 7 days a week, 24 hours a day.
Minor issues are logged for expert review, while critical threats are automatically contained, so problems are stopped before they spread, even when your team is offline. You get the protection of an enterprise-grade security team without the cost of building one in-house.
Why Managed Detection & Response Matters
Protection 7 Days a Week, 24 Hours a Day
Most attacks happen outside business hours, when in-house teams are offline. Tecnet monitors your environment continuously, so threats are caught and contained at any time of day or night.
Automated Containment, not just alerts
Detecting a threat is only useful if someone acts on it. Critical issues are automatically remediated, including isolating affected accounts and devices, to stop threats from spreading while our experts investigate.
Full-Environment Visibility
Your infrastructure extends well beyond the office. We monitor cloud services, firewalls, servers, and endpoints together, giving you visibility across your entire environment, not just isolated pieces.
Reduce Alert Fatigue
Larger environments generate thousands of alerts. We triage them for you, logging minor issues, remediating critical ones, so nothing important gets lost in the noise.
Strengthen Compliance & Insurance Readiness
Continuous monitoring and documented, automated response increasingly support regulatory requirements and cyber insurance expectations.
Scale Without Building a Security Team
Gain a 24/7 security operation without the cost, hiring, and complexity of staffing your own security operations centre.
Our Process
How Tecnet’s Managed Detection & Response Works
Step 1
Monitor
We continuously monitor activity across your cloud services, firewalls, servers, and endpoint devices, 7 days a week, 24 hours a day, for complete visibility into your environment.
Step 2
Detect
Advanced detection technology and threat intelligence identify suspicious behaviour, vulnerabilities, malware, and emerging threats as they appear.
Step 3
Triage
Minor and moderate issues are logged for expert review, while major and critical threats are flagged for immediate action, so attention goes where it’s needed most.
Step 4
Respond
Critical threats are automatically remediated, up to and including isolating compromised user accounts and devices, to contain the threat and prevent it from spreading.
Step 5
Report
You receive a clear report outlining the incident, the threats identified, and the actions taken, giving you full visibility into what happened and how it was handled.
What’s Included
What Our MDR Service Includes
Dark Web Monitoring
We monitor for lookalike domain registrations that may signal phishing attacks on your staff or imposter attacks on your clients (such as typo-squatting), and we watch the dark web for activity involving stolen credentials, stolen data, or other malicious behaviour directed at your organization.
Cloud Monitoring
We provide 24/7 monitoring of your cloud services, detecting and blocking suspicious or malicious behaviour across platforms including Microsoft 365 (Entra ID), Google Workspace, Amazon Web Services, Okta, Duo, Salesforce, ServiceNow, Box, Dropbox, and Zendesk.
Server & Endpoint Monitoring
Agent-based monitoring for Windows, macOS, and Linux servers and workstations. We inventory installed software, identify vulnerabilities, and monitor end-user behavior.
DNS Firewall
A curated, secure DNS service that checks every public domain lookup against known-malicious domains and IP addresses, blocking access to malicious services before a connection is ever made, and providing early warning of potential compromise. It supplements or replaces existing DNS filtering services.
Common Risks We Help Address
- Threats that strike after hours, on weekends, or during holidays
- Phishing and imposter attacks using lookalike domains (typo-squatting)
- Stolen or leaked credentials traded on the dark web
- Compromised accounts across cloud platforms like Microsoft 365 and Google Workspace
- Unpatched software and unmonitored vulnerabilities
- Suspicious user behavior and lateral movement following a breach
- Access to malicious websites and services
MDR works best as part of a complete Managed Services partnership
Managed Detection & Response can be integrated into your Managed Services package with Tecnet. When it’s part of your broader managed IT partnership, around-the-clock security monitoring and automated response work alongside the rest of your environment, giving you a more unified, coordinated approach to keeping your business secure and running.
Explore Our Managed ServicesWhy Tecnet
Cybersecurity Expertise You Can Trust
Detecting and responding to threats requires more than technology, it requires people who know what to look for and a system that acts the moment it matters. Tecnet’s Managed Detection & Response combines advanced security tools with continuous monitoring and automated containment across your entire environment, so threats are caught and stopped quickly, even when your team is offline.
We help organizations gain the protection of a full security operation without the cost and complexity of building one in-house, so you can stay focused on running your business, knowing your environment is being watched over 7 days a week, 24 hours a day.
50+
Years serving organizations across BC
1,000+
Technology projects delivered
100+
Trusted technology partners
100%
Canadian owned and operated
Our Resources
Explore Our Latest Resources
Real-world detection and response stories from our SOC — how threats get caught, contained, and stopped before they become a headline
How to Build a Cybersecurity Culture Without a Big IT Team
Managed IT Services: The Answer to all Your IT Problems?
How Small and Mid-Sized Businesses Can Get the Most Out of AI
How Attackers Turn a Single Developer Token into Full Cloud Access
Secure and Efficient Electoral Technology Deployment
Explore More
Every Service Works Together
Tecnet delivers a complete technology partnership across every service you rely on.
Managed Security Services (MSSP)
Security, fully managed. Tecnet takes complete ownership of keeping you protected.
ExplorevCISO Services
Strategic cybersecurity leadership without the cost of a full-time executive.
ExploreCybersecurity Assessment & Compliance
A structured assessment and actionable roadmap for your security maturity.
ExploreSecurity Awareness Training
Ongoing training and simulated phishing that turns your team into a strong defense.
ExploreIndustries We Serve
Built for the way your industry operates
Tecnet partners with organizations across British Columbia — from healthcare and legal to retail and nonprofits. Our MDR services adapt to the compliance requirements, workflows, and scale of your sector.
Take the next step
Threats Don’t Wait for Business Hours — Neither Do We
Get 24/7 monitoring, detection, and response backed by real security experts who act the moment something looks wrong.
Frequently Asked Questions
Antivirus and EDR (Endpoint Detection & Response) are technologies that protect and monitor your devices. MDR is a fully managed service that monitors your entire environment, cloud, firewalls, servers, and endpoints, around the clock, and adds automated response on top of that technology. In fact, our service supplements and augments your existing anti-malware tools (like Microsoft Defender) by adding automation for containment actions. In short, EDR gives you the tools, MDR gives you the tools, the monitoring, and the response.
It depends on the severity. Minor and moderate issues are logged for expert review, while major or critical threats are automatically remediated, up to and including isolating the affected user account or device to contain the threat. This means critical issues are acted on immediately, even outside business hours.
A managed IT team and Managed Detection & Response do two different jobs. Your IT team keeps your systems running, maintained, and supported, typically during business hours. MDR is a dedicated security operation focused specifically on detecting and responding to threats, running 7 days a week, 24 hours a day, including overnight, weekends, and holidays when most attacks actually occur. In short, your IT team keeps your business running; MDR makes sure someone is always watching for threats and ready to act, even when everyone is offline. The two work best together.
Endpoint protection is an essential layer, but it focuses mainly on individual devices and often relies on your team to respond to alerts. MDR extends monitoring across your cloud services, servers, and network, and adds automated containment and expert oversight, protection that’s especially important for threats occurring after hours or moving beyond a single device. The two work together.
We monitor a wide range of business cloud services, including Microsoft 365 (Entra ID), Google Workspace, Amazon Web Services, Okta, Duo, Salesforce, ServiceNow, Box, Dropbox, and Zendesk, detecting and blocking suspicious or malicious activity across the platforms your team relies on.
Increasingly, yes. Many insurers and regulatory frameworks now expect organizations to have continuous monitoring and documented threat response in place. Our service helps demonstrate that capability and supports your broader compliance and risk management efforts.