Onsite Support
A familiar face for your IT, on a regular schedule, who catches issues before they become tickets.
Service Overview
Onsite Support That Doesn’t Wait for Something to Break
Not every IT need can, or should, be solved over the phone. Tecnet’s Onsite Support puts a dedicated, certified technician in your office on a regular schedule — weekly, bi-weekly, or monthly, built around what your organization actually needs.
It’s a familiar face who knows your environment, your team, and your equipment, catching small issues before they become tickets, instead of just showing up when something’s already gone wrong.
Why a Regular Onsite Presence Matters More Than You Think
A familiar technician who visits regularly means small hardware quirks and workplace tech frustrations get caught and fixed before they pile up. Scheduled onsite time means preventive maintenance actually happens, instead of being perpetually deprioritized in favor of the next fire to put out. And it’s a visible, tangible sign that your technology partner is invested in your business, not just a voice on a support line.
Rapid remote fixes are great, but there’s no substitute for someone who’s been in your office before, knows your setup, and can spot a problem coming.
What Our Onsite Support Includes
Scheduled, Recurring Visits
Weekly, bi-weekly, or monthly onsite time, built around your organization’s size and complexity, not a rigid, one-size-fits-all cadence.
Hands-On Hardware & Network Maintenance
From workstation checkups to network equipment, your technician handles the physical work that can’t be done remotely.
A Consistent, Dedicated Technician
The same familiar face each visit, someone who knows your environment, your team, and your history, not a rotating cast of strangers.
Certified, Well-Rounded Expertise
Our technicians are certified across hardware, software, and networking, equipped to handle whatever comes up onsite.
Why Tecnet
Reliable Onsite Support
35+ Locations Across BC
On-site coverage far beyond the major cities.
100+ On-Site IT Experts
Certified technicians ready to respond quickly.
Cost-Effective
A fraction of the cost of hiring a full-time, in-house IT staff member.
Rapid Response
No matter where you are in BC, our team can quickly address issues, minimizing downtime.
Live network map coming online soon
We’re connecting our interactive service map. In the meantime, here’s a snapshot of where you’ll find Tecnet across British Columbia.
Our Locations
Our broad presence across British Columbia
Our history as one of the first IT companies to support the Provincial Government of BC in adopting workplace computing underscores our deep commitment to advancing technology throughout the province. With two major support centres in Victoria and Vancouver, complemented by a network of 35 Authorized Support Centres strategically located across British Columbia, Tecnet is optimally positioned to put a technician in front of you — wherever “you” is.
Talk to our TeamTake the next step
Ready for Onsite Support That Shows Up, Not Just Logs In?
Let’s build an onsite schedule that fits your business.