The Challenge

This property management company relied on a legacy email system that lacked modern security features, putting business operations at risk. To align with best practices and security compliance, Multi-Factor Authentication (MFA) was required. The migration involved over 230 user mailboxes, 120 shared mailboxes, and 21 public folders, totaling more than 300GB of data. The project needed to ensure:

• Enhanced security through MFA.
• Minimal downtime to avoid disrupting business operations.
• Smooth user adoption and reliable communication during the transition.

Solution Design

Tecnet designed and executed a phased migration strategy leveraging expertise in cloud solutions, IT governance, and user support.

• Pre-Migration Assessment: Analyzed mailbox sizes, dependencies, and risks. Built a detailed roadmap aligned with business priorities.
• Phased Migration Execution: Migrated 100% of user and shared mailboxes plus public folders with zero data loss. Implemented a Hybrid Exchange setup for a seamless cutover. Delivered ongoing post-migration support through our service desk and on-site technicians.
• MFA Implementation: Launched with a self-enrollment phase (10% adoption), then introduced conditional enrollment, achieving 96% compliance.

Our Impact

• 100% successful migration of all user, shared, and public mailboxes.
• 96% MFA compliance, significantly strengthening the organization’s security posture.
• Minimal downtime ensured continuity of property management operations.
• High user satisfaction with proactive communication and hands-on support.
• Challenges resolved quickly, including Hybrid Exchange setup delays, device compatibility issues, and user communication gaps.

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