Ed Life – President
Ed Life founded Tecnet Canada Inc. in 1974.
Initially the company provided both computer and Life Safety Systems Service. As there were very few computers, the Life Safety side of the business kept things going, operating under the name Logic Consulting. In 1979, the company split off its Vancouver operation and continued to operate as Cantec Resources Corp.
When IBM introduced the PC in 1980 Ed re-focused on developing a brand of computer service and support for the business and broader public sector in British Columbia . The Vancouver operation was re-instated and a service network of local technicians established (BC Tecnet). This soon grew to become Tecnet Canada Inc.; a federally chartered company operating across the country.
On June 4, 1984, Tecnet moved to our new facility in Victoria and completed our expansion on that site in 2000.
Ed is proud to have been involved in the evolution of computer services over the years and into the future as Tecnet continues to grow it’s managed services and professional IT services business while continuing to promote and maintain its traditional break/fix onsite services.
Ed’s approach in operating Tecnet Canada inc. has and always will be as a customer driven organization, focused on successfully delivering best-in-class computer support services since 1974.
Tecnet’s customers include its partners and their customers. In some cases, the partners compete with us and in other cases; we collaborate to deliver the best service solution for our customers.
Matthew Van Heyst – Director of Operations
Matthew has been involved in the IT industry for most of his life.
Born in Winnipeg Manitoba, Matthew worked summers for his uncles computer services company serving public sector organizations and First Nations communities in Manitoba. In 1989 he moved to Victoria with his family, beginning his formal career as a Microsoft Certified Systems engineer in 1998. For the past 20+ years he has worked in multiple roles, including Onsite support, solution design, project implementation, and project management. Matthew has also taken on many leadership roles, ranging from ServiceDesk Team lead through to his current role as Director of Operations. In his career he has implemented and supported solutions for nearly every major sector in British Columbia, with a specialization in broader public sector support.
Matthew’s primary driver is ensuring a high level of customer satisfaction and recognized customer value. This is something Matthew knows is only accomplished through solid teamwork supporting his staff, the customers, and the company.
Matthew Van Heyst
Ryan Hennessy – Technical Services Manager
Ryan Hennessy understands customers’ business needs and how to achieve them through today’s most reliable technology and Tecnet’s best-in-class service.
Joining the Tecnet team in 2008, Ryan Hennessy has been an I.T. professional since working with his family business in his home town of Nanaimo on Vancouver Island. Ryan has excelled in nearly every technical role at Tecnet – from hardware and field services, to service desk analyst and later manager. Over the years, he has brought his expertise to everything from special project and tools; to complex network configurations and server builds; to cutting edge cloud technologies.
Ryan has grown into his current role as Head of Network Operations, and for the last several years has been leading both Tecnet’s Network Operations Centre as well as our Technical Services Team. A natural leader, Ryan understands our customers’ business needs and how to achieve them through today’s most reliable technologies, and Tecnet’s best-in-class service.
Russell Woodford – Senior Network Analyst
Russell Woodford adheres to process and best practices to build manageable IT solutions to complex business problems.
Russell has worked in the Information Technology industry for 30 years, 24 of which have been with Tecnet Canada Inc. growing our Managed Services offerings. Russell uses his strong attention to detail, extensive experience with networking, adherence to process and best practices, and strong documentation skills to build manageable solutions to complex customer problems. Russell has worked with customers in the healthcare, non-profit, government, and private sectors to find flexible solutions that fit all budgets.
When not working or studying to obtain new technology certifications Russell enjoy golfing, hiking, and spending time with his wife and two children.
Christopher Menu – Senior Account Manager
Christopher Menu has been a business professional for over 25 years, and working in the IT industry since before Windows 98.
With his background in technical support, solution design, and project management, Christopher understands the users’ experience in both the hardware and software they use, as well as the vast array of technologies invisible to them, which makes it possible for businesses to run efficiently and effectively.
Christopher is proud to work with such highly skilled professionals at Tecnet, who are able to keep up with the breakneck pace of the evolution of technology, which touches every part of our work and personal lives.
Cheryl Brune – Account Manager
Cheryl Brune compassion for the customer needs and keen eye for details ensures a smooth and positive customer experience.
Growing up a member of Tla-O-Qui-Aht First Nation, Cheryl Brune is Vancouver Island born and raised. With a background in sales and customer-facing roles, Cheryl brought her keen eye for details first to Tecnet Service coordination team, and since has worked in every administrative department in the organization, from logistics and procurement, to special projects and solutions design, to contracting and billing.
It is this broad experience that makes Cheryl such a great asset to Tecnet’s Account Management Team. Cheryl leads the sales team with vendor relations, licensing and renewals, and tying the many pieces together to make purchasing and ordering a smooth and positive experience for our customers.
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