Managed Technology with Security in mind
With Tecnet's Managed Services, your tech runs seamlessly so you can drive business forward.
One-Stop Shop IT Services
Our services provide the solid foundation you need to streamline your business operations. Onboard quickly and gain peace of mind for all your IT needs and requests.
Unlock Potential, Not Problems
Stop firefighting IT issues and start focusing on what drives your business. With Tecnet’s Managed Services, you get reliable, proactive support that helps your team do more—with fewer interruptions.
Let’s Solve IT TogetherEmployees live and work in Canada.
Employees live and work in BC.
Full-time employees, supporting 35 BC rural and remote communities.
Partnerships with our customers across diverse sectors, including government, non-profit, business, and education.
Completed projects across a wide range of services, including IT infrastructure, digital transformation, and much more.
Supported by Leading Vendors
What You Get with Tecnet
Support and Maintenance Services
We handle the day-to-day IT tasks so your team doesn't have to. From patching and updates to helpdesk support and hardware troubleshooting, we keep your systems running smoothly and reliably.
- Service Desk Support
- Remote Support Services
- Warranty Repair Services
- Onsite Technician Support Services
Strategic IT Services
We go beyond break-fix. Tecnet helps align your technology with your business goals—offering IT roadmaps, vendor management, budgeting support, and long term planning.
- Account managers guiding long-term IT strategy
- Meetings & Executive Check-ins
- IT Discovery and IT Strategy
- Solution Design Services
- IT Roadmap Development
- IT Procurement Advisory
Monitoring and Response Services
Downtime and threats don’t wait—and neither do we. With real-time monitoring, alerts, and rapid response, we catch issues before they become problems and keep your business secure and available.
- 24/7/365 Device Monitoring and Recommendations
- Real-Time Threat Detection and vulnerabilities
- System Health Checks
- Backup and Recovery Monitoring
Staff Enablement & Training
Technology is only effective if your people know how to use it. Whether it’s Microsoft 365, cybersecurity awareness, or AI tools, we help your team gain confidence and skills with customized training and enablement sessions.
Everything You Need, In One Place
At Tecnet, we maintain a detailed internal portal for each client—housing everything from asset inventories to support history.
- Your IT Assets: A centralized view of your hardware, software, and devices.
- Service Desk Activity: Insight into open tickets, past resolutions, and response times to help identify trends and improvements.
- Roadmaps & QBR Reports: Strategic planning documents, upcoming initiatives.
- Optional Reports & Exports: Want a copy? We can provide clear, formatted documents with your asset lists.
Support, strategy, and security—delivered by real people who care
Why Tecnet?
Your IT, handled by people you can actually talk to.
Get Started With Tecnet
Frequently Asked Questions
Our Managed Services cover day-to-day IT support, system monitoring, patch management, backups, security solutions, vendor coordination, and strategic IT guidance.
An IT Roadmap is a strategic plan that outlines your business’s technology needs and goals over time. At Tecnet, we work with you to build a customized roadmap aligned with your operations, budget, and growth. Through our client portal, you can access your IT roadmap, view all your assets, manage support tickets, track projects, and stay updated on your tech environment—all in one place.
No—while we’re proudly based in Victoria, we support clients across British Columbia. Our local roots help us stay responsive and build strong relationships, no matter where you're located. You can see our extensive network here https://tecnet.ca/about-us/?scrollTo=Our-Locations
We combine over 50 years of experience with a people-first mindset. You get access to real support from a local team—not a call center—and a partner that understands your business, not just your tech.
Yes. We regularly work with clients who already have tools or vendor relationships in place. We’ll assess your current setup and either integrate or improve what you already have—without disrupting your operations.
Absolutely. We believe your team should feel confident using the technology you invest in. We offer tailored training sessions on topics like cybersecurity awareness, Microsoft tools, and more.