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Help Desk

Help Desk Services

BC Based Help Desk Support

Tecnet’s helpdesk services allow our customers to leave all IT troubles to us, enabling our clients to focus on efficiently running your organization. Whether you require onsite or offsite solutions, our single point of contact helpdesk is flexible and is designed to be customized to your unique business needs and budget, providing you with unmatched professional expertise.

Tecnet’s provincial IT Help Desk has two primary functions; it supports our field technicians, and is a direct link to end-users for our managed services clients. Tecnet has full-time helpdesk analysts who proactively and reactively work on problems; plus we have experienced field service technicians across BC who respond to onsite requests, if and when needed.

How can we help?

Tecnet Help Desk professionals provide comprehensive support whether the problems are hardware, software, or network related.

Service packages can be tailored to customer needs, providing initial call screening, problem determination, problem resolution, and incident management.

 

How to Access Help Desk Services for End-Users

If you are a current customer with a company managed services (Help Desk) contract, please contact your account representative for your company’s Help Desk contact details, or call us toll free at 1-800-TECNET-1 (832-6381) citing your company name when requested.

Want To Know More?

Find out how our BC based Help Desk services can support your business

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